Privacy Policy

Effective Date: 12/1/2025

At Carat Labs, accessible from carat-labs.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Carat Labs and how we use it.

1. Information We Collect

To fulfill your order, you must provide us with certain information, which you authorized Squarespace and our payment processors to provide to us. This includes:

  • Personal Identifiers: Name, email address, phone number, and shipping/billing address.

  • Payment Information: Payment details are processed securely via Stripe, PayPal, Apple Pay, and/or Klarna. We do not store your full credit card numbers on our servers.

  • Device Information: When you visit the site, we automatically collect information about your device, including your IP address, time zone, and cookies installed on your device.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process and ship your jewelry orders.

  • Communicate with you regarding your order status or customer service inquiries.

  • Send you marketing emails (only if you have opted in), which you can unsubscribe from at any time.

  • Screen for potential risk or fraud.

  • Analyze how visitors interact with our website to improve the user experience.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Squarespace: We use Squarespace to power our online store. You can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy.

  • Shipping Providers: We share your name and address with carriers (e.g., USPS, UPS, FedEx) to deliver your jewelry.

  • Compliance: Finally, we may also share your Personal Information to comply with applicable laws and regulations or to respond to a subpoena or search warrant.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Security of Your Data

The security of your personal information is vital to us. We use industry-standard encryption (SSL) to protect sensitive data during transmission. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

If you are a resident of certain regions (such as the EU or California), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. Cookies

Like any other website, Carat Labs uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@carat-labs.com or by mail using the details provided below: