Our Pinky Promises represent our sincere, unbreakable commitment to you. They cover three core areas: The Value Promise (accessibility), The Planet Promise (consciousness), and The Craftsman Promise (uncompromised quality). We believe true brilliance should be attainable for everyone.

We never compromise on clarity, brilliance, or ethical sourcing. Our prices remain accessible because we grow our genuine diamonds in-house, allowing us to control the entire process. By eliminating the traditional supply chain's unnecessary expenses—like global sourcing agents, distribution markups, and storefront retail—we pass the significant savings directly to you.

You are choosing uncompromised quality and significant value. Our lab-grown diamonds possess the exact same chemical, physical, and optical properties as mined diamonds. Furthermore, our process is planet-conscious, ethical, and allows you to invest in bolder, more brilliant pieces.

Our diamonds are genuine diamonds grown in a controlled environment using state-of-the-art technology. They are atomically identical to mined diamonds, sharing the same exceptional clarity and brilliance.

Yes, all our Keystone diamonds are certified by independent grading laboratories like the , ensuring they meet the highest standards of color, clarity, and fire.

We use high-quality, ethically sourced metals including solid gold (14K and 18K), sterling silver, and platinum to ensure the longevity and durability of every piece.

Use a soft, lint-free cloth to wipe the metal and diamonds. For a deeper clean, gently scrub with a soft-bristle brush and mild soap in warm water. Avoid exposing your jewelry to harsh chemicals (like bleach or chlorine) and remove it before strenuous activity.

Once your order ships, you will receive a separate email notification containing your tracking number and estimated delivery date. Your order is securely and fully insured during transit.

We offer a 7-day return policy on all unworn items, starting from the date of delivery. Please visit our Returns page for detailed instructions and eligibility requirements.

We offer one complimentary resizing within 7 days of purchase. Please contact our customer service team at support@carat-labs.com to initiate the resizing process.

Our team and partners bring decades of combined experience in diamond growth technology and precision jewelry fabrication. This deep, specialized history in crystal formation allows us to operate at the peak of efficiency and quality control, ensuring every stone is perfectly cut and set.

Yes! Our accessible pricing model encourages you to go with crazy bold designs. Please contact our custom design specialists at sales@carat-labs.com or submit a form here to discuss bringing your vision to life.